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Privacy Policy

Privacy Policy

This Privacy Policy explains how Spotless Homes handles personal information when people use the website, request a quote, or arrange move-in and move-out cleaning services. It applies to information processed in connection with our residential and office cleaning work in South Africa.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Details

Email contact
feedback@successriceweek.digital
Telephone contact
+27 71 704 7364
Postal address
79 Du Preez Street, Albertville, Randburg, 2195
Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal information.

Contact Page
01 · Purpose

How We Use Information

We use personal information to respond to enquiries, prepare custom quotes, confirm property scope and access, schedule appointments, carry out cleaning visits, manage handover communication, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use information to follow up on service issues and to keep internal records of completed work.

Processing is limited to the business and operational needs described here.
02 · Sharing

Sharing with Service Providers

We may share information with payment processors, communication tools, website hosting providers, and other operational service providers that help us run the business. Where third parties process information on our behalf, they are expected to use it only for the agreed purpose and to handle it with appropriate confidentiality.

Service providers receive only the information needed to perform their functions.
03 · Legal basis

Legal Disclosures

We may disclose personal information if required to comply with legal obligations, lawful requests, dispute handling, fraud prevention, or the protection of our rights, property, staff, or customers. Any disclosure is limited to what is reasonably necessary for the purpose.

Disclosure may be required where law, court process, or lawful authority applies.
01Data Collected

Information We Collect

We may collect names, contact details, property and access information, service preferences, booking details, payment-related records, communication content, and condition photos where provided. We may also process technical information such as device, browser, and usage data when a visitor uses the website.

The categories of information collected depend on the enquiry, booking, and service stage.
02Collection Sources

How We Collect Information

Most information is provided by the person making an enquiry, requesting a quote, or arranging a cleaning visit. We may also receive information from messages, forms, calls, emails, appointment arrangements, payment records, and automated website tools that record basic usage data.

Information is obtained directly from users, from service communications, and from website interactions.
03Cookie Types

Cookies and Similar Technologies

The website may use session cookies, persistent cookies, and similar technologies for navigation, security, form handling, and basic performance measurement. These tools help the site operate correctly and support service enquiries, but they are not used to make decisions with legal or similarly significant effects.

Cookie use is limited to standard website functions and basic measurement where enabled.
04Cookie Controls

Cookie Controls

Where the browser allows, users can block or delete cookies, and can usually set preferences for certain tracking functions. Some site features may not work properly if cookies are disabled. We do not rely on cookie controls to override legal or operational records that must be kept for service administration.

Browser settings and device controls may be used to limit non-essential cookies.

Subject to applicable law, individuals may request access to their information, ask for correction of inaccurate details, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited if records must be retained for legal, contractual, or operational reasons.

Available rights depend on the nature of the information and the legal basis for keeping it.

To make a privacy request, provide enough detail for us to identify the relevant record and the action requested. We may ask for additional information to confirm identity or to understand the request before responding. If a request cannot be fully granted, we will explain the reason where permitted.

Requests are handled after reasonable verification of identity and scope.

We retain personal information for the period needed to manage enquiries, quotes, appointments, service delivery, payment records, and any follow-up relating to the same job. After that, information is deleted, anonymised, or archived where retention is required by law or for legitimate business records.

Records are kept only for as long as they are needed for service, accounting, or legal purposes.

If we make a material change, we will update the policy text on the website and, where appropriate, reflect the revised version in our service communications. The date of the latest revision should be checked before submitting personal information.

This policy may be revised when our practices, legal duties, or website functions change.